NIVARANA / INFORMATION
FAQs
Practical information for choosing a product and finding help with an order.
Where do I find the exact size?
Open the product page and compare its description with the selected option. Room photographs are styling references; use the listed dimensions to check fit.
Does a pillow listing include the insert?
Check the specific option and product description before ordering. A photograph alone does not confirm whether the item is a cover, an insert or a set.
Will the colour look exactly like the photograph?
Compare the product photographs and selected colour option. Lighting and screen settings can affect how colours appear. Ask the store about a specific finish if it is unclear.
Where are the material and mounting details?
Read the description of the exact product and its available options. For wall pieces, confirm the mounting information before choosing fittings for your wall.
Where can I check shipping information?
Read the shipping policy for delivery areas, processing information and estimates. Check the applicable charges at checkout before placing an order.
How do I request a return or cancellation?
Read the conditions and instructions in the Returns & Refund Policy before contacting the store. Include your order reference and the reason for your request.
How can I find an existing order?
Use order lookup or email the store with your order reference.
Where can I ask about a product?
Email [email protected] with the product link and the size or finish you are considering. Published contact hours are Monday–Friday, 9 a.m.–6 p.m. (GMT+8).